Frequently Asked Questions
Everything you need to know about shopping and selling at TBC Consignment.
How do you guarantee the authenticity of your items?
Every item at TBC Consignment undergoes a rigorous multi-point inspection by our in-house experts. We verify materials, craftsmanship, and brand-specific serial codes to ensure every piece is 100% authentic.
What is the condition of the items listed?
We specialize in pre-loved luxury and high-street fashion. Each product page includes a detailed condition report ranging from 'New with Tags' to 'Gently Used,' along with high-resolution photos of any minor wear.
What is your return policy for consignment pieces?
To protect our consignors, all sales are final. However, if an item is found to be significantly different from its description or if there is an authenticity concern, please contact us within 48 hours of delivery for a full review.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
How do I sell my clothes through TBC Consignment?
You can start by submitting photos of your items through our online portal. Once approved, you can ship them to us or drop them off. We handle the photography, listing, and shipping, paying you a commission once the item sells.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.